Privacy Policy

Last updated: 10th December 2025

Channel Compliance Limited is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and safeguard the information you provide when you visit our website or contact us.

By using this website, you acknowledge that you have read and understood this policy.

Who We Are

Channel Compliance Limited
54 Lower Down Road
Portishead
Bristol
BS20 6PA
United Kingdom

Email: sales@channelcompliance.com

We are the data controller for the personal information collected through this website.

Information We Collect

Information you provide directly

We collect information when you
• submit an enquiry through our contact form
• contact us by phone or email
• request information about our services

This may include
• your name
• your contact details
• information about your enquiry
• any additional information you choose to provide

Information collected automatically

When you use our website we may collect
• IP address
• browser type
• pages viewed
• device information
• general analytical data

This information helps us understand how visitors use the site so we can improve user experience.

How We Use Your Information

We process personal information for the following purposes
• responding to enquiries
• providing you with information you have requested
• delivering training or consultancy services
• internal administration and record keeping
• improving our website and services
• maintaining security and performance monitoring

We do not carry out direct marketing and we do not use your personal information for marketing communications.

Legal Basis for Processing

We rely on the following legal bases under the UK GDPR
• legitimate interests, where processing is necessary for responding to enquiries and running our business
• legal obligations, where we are required to maintain certain records
• consent, where you actively choose to provide information through an online form

Sharing Your Information

We may share your information with
• internal staff involved in handling your enquiry or booking
• IT suppliers who support our systems
• website hosting providers
• professional advisors where required

These parties only receive the information necessary to perform their services and are required to keep your data secure.

We do not sell or share your personal information with external companies for marketing purposes.

International Transfers

Some of our website tools such as Google Analytics and Google Tag Manager may transfer data outside the United Kingdom.

We ensure that appropriate safeguards are in place such as
• UK approved standard contractual clauses
• data processing agreements
• recognised data protection frameworks

This ensures your information remains protected.

Data Retention

We keep personal information only for as long as is necessary. Typical retention periods include
• enquiry data: usually up to 12 months
• Google Analytics data: 14 months
• service related data: retained only for as long as needed for training delivery or regulatory record keeping

Once information is no longer required, it is securely deleted.

Your Rights

You have the following rights under the UK GDPR
• access to your personal data
• correction of inaccurate information
• request for deletion where appropriate
• restriction of processing
• objection to certain processing activities
• data portability where applicable

To exercise these rights please contact sales@channelcompliance.com

We aim to respond to all requests within 28 days.